Expert property & resident management
Not only do we have expert teams to support your project every step of the way, our processes are also backed by a solid and dependable suite of IT systems which include the following:
This can be a time-consuming task and requires a mix of extensive building enterprise, coupled with knowing how to treat residents with care and kindness and ultimately top quality service standards. We can deliver this thanks to our long term Block Management experience, headed by Robert Poole and his expert team of Block Managers which focuses on health and safety, facilities and lifestyle management knowhow, and our dedicated accounting and credit control team who take care of the financials. For residents, our dedicated portal allows them to raise maintenance issues, book concierge services and engage with the local community. For you, we offer a dedicated Relationship Manager for all your day-today contact and queries.
• specialist property management tools
• building management software
• accounting software
• reporting & client dashboards
• project management & site mobilisation systems
Our specialist Block Management Team has thirteen years’ experience and is vital to your overall BTR management strategy. They are responsible for health and safety compliance as well as reactive and planned maintenance, including facilities management. The team also provides advice during the appraisal process on operating costs and life cycle budgeting.
We create a dedicated portal for each of our clients’ developments. This gives tenants a fast and simple means of communication, from raising maintenance issues and booking in concierge services through to engaging with the community within the development, and local businesses.
Property Managers & Customer Success Managers
At LRG we provide dedicated Customer Success managers and property managers with your portfolio. Our technology platform ensures our property managers provide an efficient and customer focused experience.
Our customer success managers are here to provide you with a dedicated central point of contact, reporting and management dashboard for our periodical reviews.
We create a dedicated portal for each of our clients. We operate robust, tried and tested reporting processes, which can be tailored to suit you and your Build to Rent development. Our significant experience in creating reporting models for banks and corporate clients helps us include a focus on all key performance indicators, so you know and understand the performance of your asset at any given time.
We provide tailored evaluation and supporting reports on lifecycle to enable you to plan for the future.
Accounting and Credit Control
Our property accounting team and dedicated credit control function are experienced in arranging substantial rent management services. They are well equipped to provide a smooth and efficient service, which takes pressure away from you.